Privacy Policy

1. Introduction

Choco Hive (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us.

2. Information We Collect

• Personal details: name, phone number, email address, delivery address, and landmark/area note provided at checkout.
• Order information: products purchased, payment method (COD, bKash, Nagad), and order history.
• Device data: browser type, IP address, and device information to improve site performance and security.

3. How We Use Your Information

• To process and deliver your orders accurately.
• To contact you about delivery updates, order issues, or customer support.
• To prevent fraud and ensure secure transactions.
• To improve our website, products, and services.

4. Sharing Your Information

We do not sell your personal data. We only share it with trusted delivery partners to fulfill your order, or when required by law. All partners are bound by confidentiality obligations.

5. Cookies & Tracking

We use essential cookies to keep your cart and session working. We may also use basic analytics cookies to understand how visitors use our site. You can disable cookies through your browser settings, but some features may not work properly.

6. Data Security

We apply reasonable administrative, technical, and physical safeguards to protect your data. We do not store sensitive financial details such as card numbers — all online payments are handled securely through bKash or Nagad.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

• Email: hello@chocohive.bd
• WhatsApp: +880 1XXX-XXXXXX